Frequently Asked Questions About Shopping at Barnhill Bolt

1. How do I order?

It's fun and easy to order at Barnhill Bolt. If this is your first time buying something you'll want to create an account, place items in your shopping cart and proceed to checkout through our order form.
$25.00 minimum shipped order. $10.00 minimum picked up order.

2. How do I find what I'm looking to buy?

There are countless fasteners to discover and buy at Barnhill Bolt. If you know what you're looking for, simply enter a term or two into the search box you'll find on most pages of our site and click on the Go! button.

If you want to conduct a more specific search, click the Search link on the left or top of every product page's top navigation bar. Don't know exactly what you're looking for? Click the Browse links under the Search box.

3. How can I pay? Is it safe to use my credit card?

All prices in our store are listed in US dollars. We accept American Express, Discover, MasterCard and Visa. You can also print out your order and fax it to us at 1-505-888-1559. If you are still not sure of sending your credit card number over the internet or fax, you can still place your order and then select "Call Me" as a payment method. One of our customer service reps will be happy to call you and get your payment information.

Shopping at Barnhill Bolt is safe. Every credit card purchase you make at Barnhill Bolt is done on a secure server using the latest SSL encryption.

4. Do you ship internationally?

We gladly ship anywhere in the world, but weight and destination country may limit the shipping services available. We won't ship international orders until we've informed you of the shipping options and cost. International shipping costs are always added to the order and prepaid. We cannot ship on your UPS or Federal Express numbers. We accept bank transfers only when shipping outside the U.S. Bank routing information will be supplied on request. Remember, your shipment may be subject to import duties and taxes, which are levied once the package reaches your country. You must bear any additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, please contact your local customs office for further information. When ordering from Barnhill Bolt, you are considered the importer of record and must comply with all laws and regulations of the country to the goods are shipped.

5. How long will it take to get what I order? How much do you charge for shipping?

We try to ship all orders we receive before 2:00 pm MST on the same day. We do not ship on Saturday, Sunday or holidays. We can ship partials and backorder (2 freight charges) or we can hold the order and ship it complete. During checkout be sure to check the option you prefer. Shipping charges are adjusted on the original order and added to the back order.

Shipping charges are based on the weight of your order and the type of service you request. The shipping method and cost is presented to you as you are checking out.

Note: All shipping charges are estimates and can change due to packaging and special handling.

6. What about your returns policy?

Our returns policy is simple. With prior authorization by email, Returns, or by calling us at 1-505-884-1808, and within 30 days of receipt of your order you may return

  • any fastener in its original condition and container.
  • all fasteners that are lot traceable (i.e.; has a lot number on the outside of the container) must be returned in the original container
  • No returns on any tools that have been used (drill bits, taps, etc.) and any industrial product that has been opened (LOCTITE, LPS, etc.)
  • Minimum of 10% restocking fee will apply

for a full refund, less freight. Please note that we can process returns and refunds only for items purchased from Barnhill Bolt. See our Returns Policy for information on how to make a return.

7. How do I contact Customer Service?

If you didn't find the answer to your question on this page, please send dee@barnhillbolt.com an e-mail. We'll be happy to help you.